IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to provide top-notch support to our clients in Leeds. This role is ideal for someone who enjoys technical challenges and thrives in a fast-paced environment. Your primary responsibilities will include resolving IT issues, assisting staff, and enhancing our IT services.

Responsibilities

• Respond to support requests from users, providing timely resolution.
• Maintain inventory of IT equipment and software licenses.
• Provide support for audio-visual and conferencing technology.
• Run diagnostic tests to identify and resolve issues.
• Implement software updates and patches as needed.
• Prepare and maintain documentation of system configurations.
• Assist in the development of IT policies and best practice guidelines.
• Support the onboarding of new staff with IT resources.
• Ensure data backups are performed regularly and securely.

Requirements

Education

• Bachelor's degree in a related field or equivalent work experience

Experience

• 3+ years of progressive IT support experience

Technical Skills

• Active Directory
• VPN Configuration

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Linux systems: Basic understanding of Linux systems and command-line interfaces.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity best practices.

Benefits

• Comprehensive health coverage including dental and vision
• Flexible working hours
• Employee training and development programs
• Retirement savings plan with employer contribution

Company Culture

• Team Collaboration: We promote teamwork and collaboration to achieve our common goals.
• Innovation Driven: We encourage new ideas and innovative solutions within our teams.
• Work-Life Balance: We value our employees' well-being and promote a healthy work-life balance.