IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician based in Liverpool. You will be responsible for providing first-line technical support, troubleshooting hardware and software issues, and ensuring a high level of customer service. The ideal candidate will demonstrate strong problem-solving skills, technical knowledge, and a passion for helping others.

Responsibilities

• Respond to user support requests and provide timely resolutions.
• Conduct training sessions for staff on IT systems and best practices.
• Analyze IT issues and recommend strategic solutions.
• Manage updates and patches to software and systems.
• Assist in the implementation of IT projects and initiatives.
• Liaise with third-party vendors to resolve technical issues.
• Proactively identify areas for improvement within IT processes.

Requirements

Education

• HND in IT or related fields
• Relevant IT certifications are a plus

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Linux OS
• Office 365

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud services such as AWS or Azure.
• Experience with database management: Basic knowledge of database systems and management.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with company matching
• Opportunities for skills training and certifications
• Work-life balance initiatives

Company Culture

• Innovation Driven: We encourage innovative thinking and creative problem-solving.
• Team Spirit: Teamwork is at the core of our success and we value each member's contribution.
• Work-Life Balance: We prioritize the well-being of our employees and aim for a sustainable work-life balance.