Poker Supervisor

Job Description

As a Poker Supervisor at XYZ Casino, you will oversee all aspects of the poker room, managing staff and ensuring compliance with gaming regulations while maintaining player relations.

Responsibilities

• Actively supervise poker game operations and ensure all rules are adhered to.
• Lead the poker room team in delivering excellent customer service.
• Maintain high standards of cleanliness and organization within the poker room.
• Assist in developing marketing strategies for the poker room.
• Stay updated on gaming regulations and trends to inform best practices.
• Conduct performance reviews for poker staff.
• Create a welcoming atmosphere for all poker room guests.
• Troubleshoot and resolve player issues effectively.

Requirements

Education

• NVQ Level 3 in Hospitality or Gaming Management
• Bachelor's degree in a related field is advantageous

Experience

• Minimum 2 years in a supervisory role within a casino or poker environment

Technical Skills

• Gaming Software Proficiency
• POS Systems Knowledge

Soft Skills

• Attention to Detail
• Customer Service Focus

Advantageous

• Flexibility in scheduling: Willingness to work evenings, weekends, and holidays.
• Knowledge of event planning: Experience in organizing poker tournaments or casino events.

Benefits

• Comprehensive health coverage including dental and optical
• Employee discounts on meals and casino events
• Wellness programs and gym membership discounts
• Flexible working arrangements

Company Culture

• Professional Development: We invest in our employees' growth through training and development opportunities.
• Employee Recognition: We celebrate achievements and recognise hard work within our team.
• Community Engagement: Our casino participates actively in community initiatives and charitable events.