IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical assistance. You will need to manage inquiries from team members, troubleshoot IT problems, and ensure the security and functionality of our systems.

Responsibilities

• Respond to IT support requests in a timely manner.
• Troubleshoot and resolve network issues promptly.
• Create user accounts and manage access controls.
• Assist with the installation of new hardware and software.
• Provide training and support for employees on IT systems.
• Document service requests and solutions in the helpdesk system.
• Ensure compliance with data protection regulations.
• Participate in IT projects and system upgrades.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) preferred

Experience

• 2+ years of experience in IT support or helpdesk roles

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or AnyDesk for remote assistance.
• Basic knowledge of Linux: Understanding of Linux operating systems for server support.

Benefits

• Health and dental insurance
• Pension scheme with company contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team-Oriented Environment: We promote a collaborative environment where team success is paramount.
• Continuous Development: We invest in our employees' professional growth through training and mentoring.
• Inclusivity: We celebrate diversity and inclusivity in our workforce.