Telecom Account Manager

Job Description

We are seeking a proactive and results-driven Telecom Account Manager to manage and expand our client base in the Livingston area. The ideal candidate will have a strong background in telecommunications sales and a passion for technology, with the ability to develop and maintain strong client relationships.

Responsibilities

• Oversee the onboarding process for new clients, ensuring a smooth transition.
• Maintain accurate records of client interactions in the CRM system.
• Participate in industry events and conferences to promote the company.
• Ensure compliance with company policies and standards.
• Identify training needs for customers and coordinate necessary training sessions.
• Engage in promotional activities to enhance brand visibility.
• Work towards exceeding sales targets and KPIs.
• Provide customer feedback to inform future product enhancements.

Requirements

Education

• Bachelor's degree in Engineering or Technical field
• MBA is preferred

Experience

• 5+ years of experience in account management, preferably in the telecommunications sector

Technical Skills

• Network Infrastructure
• Project Management Tools

Soft Skills

• Client Management
• Analytical Skills

Certifications

• Project Management Professional (PMP)
• Certified Telecommunications Network Specialist (CTNS)

Languages

• English: Fluent

Advantageous

• Bilingual Skills: Ability to communicate effectively in multiple languages is a plus.
• Experience with VoIP Technology: Understanding of VoIP systems and technologies can be beneficial.

Benefits

• Work-life balance initiatives
• Flexible working hours
• Ongoing training and professional development opportunities
• Employee discounts on company products and services

Company Culture

• Continuous Development: We invest in our employees' professional growth through training programs and mentorship opportunities.
• Health and Wellbeing: We prioritize the health and wellbeing of our employees by offering wellness programs and activities.
• Customer Focused: Our clients are at the forefront of everything we do, and we strive to exceed their expectations with every interaction.