IT Support Consultant

Job Description

We are looking for an experienced IT Support Consultant to join our Bristol office. The successful candidate will provide comprehensive technical support to our clients, ensuring their systems operate smoothly and efficiently. You will be responsible for troubleshooting, problem-solving, and offering solutions, with a strong focus on customer satisfaction.

Responsibilities

• Deliver exceptional customer support and technical assistance to clients.
• Troubleshoot complex technical issues and provide effective solutions.
• Maintain clients' IT systems and proactively monitor for potential issues.
• Create and manage user accounts, permissions, and security settings.
• Maintain documentation related to system configurations and procedures.
• Engage in continuous training and stay updated with the latest IT trends.
• Evaluate and implement new technologies to improve IT services.
• Participate in team meetings to discuss ongoing projects and tasks.
• Provide after-hours support as needed.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree or relevant certifications are advantageous

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Troubleshooting
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.
• Customer Relationship Management (CRM) software experience: Familiarity with managing customer interactions and support through CRM tools.

Benefits

• Comprehensive benefits package including health and dental insurance
• Flexible working arrangements
• Employee training and development support
• Equity participation plans

Company Culture

• Continuous Improvement: We believe in ongoing training and professional development.
• Community Engagement: We actively engage with the local community through various initiatives.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.