IT Support Analyst

We are in search of an IT Support Analyst to join our vibrant Glasgow office. This pivotal role involves assisting users with IT-related issues, ensuring smooth operations, and providing outstanding customer service in a dynamic environment.

Category: Information Technology (IT) and Software Development - IT Support and Administration
Full-time

• £25,000 - £35,000 / Year

Closing Date: 2025-01-15
Location: Glasgow

• Handle escalations from junior support staff and provide guidance.
• Ensure IT policies are adhered to by all users.
• Assist with data backup and recovery processes.
• Monitor and respond to system alerts and incidents.
• Coordinate with third-party providers for software licenses and maintenance.
• Maintain an inventory of IT equipment and tools.
• Keep abreast of emerging technologies and IT best practices.
• Facilitate workshops to enhance user understanding of IT systems.
• Engage in professional development to enhance skills and competencies.

• Bachelor's degree in Computer Science or related field
• ITIL certification is a plus.
• Windows OS Extensive experience with Windows operating systems.
• Networking Strong knowledge of networking principles and troubleshooting.
• Active Directory Proficient in managing users and computers in Active Directory.
• Microsoft Office Suite Proficient in Microsoft Office applications and providing support.
• Communication Strong verbal and written communication skills.
• Customer Service Exceptional customer service skills with a friendly approach.
• Problem-solving Excellent analytical and problem-solving capabilities.
• Time Management Ability to manage time and prioritize tasks effectively.
• English (Fluent)

• Exposure to project management tools: Experience using tools like Jira or Trello for project tracking.
• Experience with VoIP systems: Knowledge of managing voice-over-IP communications.

• Generous healthcare benefits
• Flexible working arrangements
• Employee discounts
• Career progression pathways

• Diversity: We embrace diversity and inclusion, welcoming talents from various backgrounds.
• Community Engagement: Our commitment to community engagement encompasses various volunteer opportunities.
• Work-Life Balance: We promote a work-life balance, understanding the importance of personal time.

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