IT Support Analyst

Job Description

We are in search of an IT Support Analyst to join our vibrant Glasgow office. This pivotal role involves assisting users with IT-related issues, ensuring smooth operations, and providing outstanding customer service in a dynamic environment.

Responsibilities

• Handle escalations from junior support staff and provide guidance.
• Ensure IT policies are adhered to by all users.
• Assist with data backup and recovery processes.
• Monitor and respond to system alerts and incidents.
• Coordinate with third-party providers for software licenses and maintenance.
• Maintain an inventory of IT equipment and tools.
• Keep abreast of emerging technologies and IT best practices.
• Facilitate workshops to enhance user understanding of IT systems.
• Engage in professional development to enhance skills and competencies.

Advantageous

• Exposure to project management tools: Experience using tools like Jira or Trello for project tracking.
• Experience with VoIP systems: Knowledge of managing voice-over-IP communications.

Benefits

• Generous healthcare benefits
• Flexible working arrangements
• Employee discounts
• Career progression pathways

Company Culture

• Diversity: We embrace diversity and inclusion, welcoming talents from various backgrounds.
• Community Engagement: Our commitment to community engagement encompasses various volunteer opportunities.
• Work-Life Balance: We promote a work-life balance, understanding the importance of personal time.