Help Desk Analyst

Job Description

We are looking for a motivated Help Desk Analyst to join our support team in Cardiff. In this role, you will provide exceptional technical support to our clients, troubleshooting issues and resolving queries promptly.

Responsibilities

• Serve as a point of contact for client IT support issues.
• Contribute to the optimization of support processes and best practices.
• Implement software updates and patches as necessary.
• Assist in training new team members on support protocols.
• Collaborate effectively with other departments to resolve client issues.
• Ensure compliance with security policies and procedures.

Requirements

Education

• Relevant IT or technical qualifications

Experience

• At least 2 years of experience in a technical support environment

Technical Skills

• Active Directory
• Mac OS

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud-based services would be a bonus.
• Scripting knowledge (e.g., PowerShell): Understanding of scripting for automation tasks is a plus.

Benefits

• Pension scheme with employer contributions
• Flexible working arrangements
• Access to employee wellness programs
• Company events and team outings

Company Culture

• Innovation Driven: We encourage creative thinking and innovative approaches in all we do.
• Work-Life Balance: We promote a healthy work-life balance to keep our team happy and productive.
• Employee Recognition: We acknowledge and reward the hard work and achievements of our employees.