Guide Changer

Job Description

As a Guide Changer, you will play an integral role in enhancing the visitor experience by providing assistance and information to tourists. Your responsibilities will include adapting audio guides to meet the specific needs of our guests while ensuring they feel welcomed and well-informed. You will be the face of our company, representing our commitment to outstanding customer service.

Responsibilities

• Welcome visitors and offer guidance throughout their tours.
• Adjust audio guide settings according to diverse language requests.
• Share insightful knowledge of local culture and history.
• Assist in ensuring a seamless experience for tourists.
• Promote upcoming tours and events to visitors.
• Support the marketing team with feedback and observations.
• Collect visitor feedback for continuous improvement.
• Participate in training sessions to stay informed on local attractions.
• Engage in community outreach to promote tourism opportunities.
• Maintain professionalism in all interactions with guests.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field is preferred

Experience

• 3+ years of experience in tourism or hospitality roles.

Technical Skills

• Customer Engagement Technologies
• Social Media Skills

Soft Skills

• Teamwork
• Flexibility

Certifications

• First Aid Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Knowledge of Local Attractions: Familiarity with London's history and key tourist sites is a plus.
• Customer Service Training: Formal training in customer service practices greatly valued.

Benefits

• Pension scheme with employer contributions
• Employee discounts on tours and services
• Access to wellness programs
• Paid time off and sick leave

Company Culture

• Inclusivity: We celebrate diversity and are committed to creating an inclusive workplace for all.
• Growth and Development: We believe in investing in our employees through ongoing training and development opportunities.
• Community Engagement: We actively engage with the community and support local initiatives.