Remote IT Support Technician

Job Description

We are on the lookout for a Remote IT Support Technician who thrives in a fast-paced environment. Your expertise in troubleshooting and resolving technical problems will be vital in delivering exceptional support to our clients.

Responsibilities

• Assist customers with IT-related queries and issues remotely.
• Monitor and manage IT support tickets and escalations as needed.
• Implement changes to improve IT service delivery.
• Conduct regular check-ins with clients to ensure satisfaction.
• Train users on new technologies and tools.
• Manage user accounts and permissions across systems.
• Ensure data security protocols are followed.

Requirements

Education

• Bachelor's degree in Computer Science or IT
• Relevant technical certifications are a plus

Experience

• 3+ years of experience in a support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in cybersecurity: Understanding of basic security principles and practices.
• Knowledge of IT service management frameworks: Familiarity with ITIL or similar frameworks.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Employee wellness programs
• Generous paid time off policy

Company Culture

• Continuous Learning: We foster a culture of continuous learning and improvement for all employees.
• Diversity and Inclusion: Diversity drives our innovation; we embrace individuals from all walks of life.
• Respect and Integrity: We build trust through respect and integrity, fostering a positive working atmosphere.