IT Support Technician

Job Description

As an IT Support Technician in Bristol, you will be essential in ensuring the smooth operation of our IT services. Your duties will include assisting users with technical queries, managing IT equipment, and implementing software updates. A keen interest in technology and strong problem-solving skills are essential for this role.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Set up and maintain user accounts in various software systems.
• Perform routine audits of systems and software.
• Assist in network management and troubleshooting.
• Offer advice on IT equipment and services.
• Maintain inventory of IT equipment and consumables.
• Collaborate with other team members on IT projects.
• Help users understand and use applications effectively.
• Provide mentorship to junior support staff.
• Conduct training sessions for new software implementations.

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or Remote Desktop.
• ITIL Foundation Certification: Knowledge of IT service management best practices.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Collaboration: We promote a culture of teamwork and collaboration to achieve common goals.
• Continuous Learning: We encourage ongoing education and professional development.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.