IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Glasgow office. The ideal candidate will have a strong background in customer service and technical support, ensuring that our IT systems run smoothly and efficiently for all users. You will be responsible for troubleshooting, diagnosing, and resolving IT issues while providing an excellent customer experience.

Responsibilities

• Respond promptly to IT requests via phone, email, or ticketing system.
• Identify system and user issues quickly and effectively.
• Install and configure new hardware and software.
• Assist in network setup and troubleshooting.
• Create and maintain detailed logs of support requests and resolutions.
• Ensure compliance with IT policies and processes.
• Conduct regular assessments of IT systems and user feedback.
• Collaborate with other departments to deliver comprehensive support.
• Evaluate and recommend new support tools and technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications are desirable, such as ITIL or HDI certifications

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• Technical Troubleshooting
• Software Installation
• Security Practices

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• ITIL Foundation Certification
• HDI Support Center Analyst Certification

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Hands-on experience using tools for remote desktop support.
• Basic scripting knowledge: Ability to write scripts for automating IT tasks.

Benefits

• Generous pension scheme
• Flexible working hours
• Ongoing training and certifications
• Employee discounts on IT products

Company Culture

• Employee Recognition: We value and celebrate the achievements of our employees, promoting a culture of recognition.
• Diversity and Inclusion: We strive for a diverse and inclusive workplace, welcoming employees from all backgrounds.
• Work-Life Balance: We support a healthy work-life balance and flexible working arrangements.