IT Support Manager

Job Description

As the IT Support Manager, you will be responsible for overseeing the IT support team, ensuring excellent service delivery and resolving technical issues efficiently. This role requires a hands-on leader who can implement effective support strategies while fostering a positive working environment.

Responsibilities

• Lead the IT support team to ensure efficient support services.
• Establish processes to track and resolve IT issues quickly.
• Foster a culture of continuous improvement and professional development within the team.
• Manage vendor relationships and service contracts related to IT support.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 5+ years of experience in IT support roles

Technical Skills

• Cloud Services
• Database Management

Soft Skills

• Customer Service
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience managing IT projects: Proven track record of managing technical projects from initiation to delivery.
• Familiarity with Agile methodologies: Experience working in an Agile environment is a plus.

Benefits

• Health and wellness benefits
• Generous annual leave
• Remote working options
• Support for continuous learning and certifications

Company Culture

• Innovation: We champion innovation, encouraging our team to explore new technologies and solutions.
• Career Growth: We invest in our employees' career development through training and mentorship.