Help Desk Analyst

Job Description

We are looking for an IT Support Technician to support our Birmingham office by resolving technical issues and assisting users with their IT needs. The ideal candidate will have a strong customer service orientation and a passion for technology.

Responsibilities

• Provide first-line support for IT issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software problems.
• Assist users with software installations and upgrades.
• Keep detailed records of support requests and resolutions.
• Collaborate with IT team members to resolve complex issues.
• Ensure the IT service desk remains staffed during business hours.
• Maintain all IT-related documentation.

Requirements

Education

• IT or related technical certification preferred

Experience

• 1-3 years in a customer-facing IT support role

Technical Skills

• Active Directory
• Software Troubleshooting

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Benefits

• Competitive salary
• Health insurance
• Pension scheme
• Opportunities for professional development

Company Culture

• Supportive Environment: We believe in a supportive workplace where everyone can grow and thrive.
• Innovation: Our team embraces new ideas and creative solutions.
• Diversity: We celebrate diversity and promote inclusivity in our workforce.