Help Desk Analyst

Job Description

We are looking for an IT Support Technician to support our Birmingham office by resolving technical issues and assisting users with their IT needs. The ideal candidate will have a strong customer service orientation and a passion for technology.

Responsibilities

• Evaluate and prioritize support requests based on urgency.
• Maintain hardware configurations and software inventory.
• Follow up with users to ensure satisfaction post-resolution.
• Escalate complex issues to senior IT staff as necessary.
• Provide feedback on support services to management.
• Participate in ongoing training and professional development.

Requirements

Education

• IT or related technical certification preferred

Experience

• 1-3 years in a customer-facing IT support role

Technical Skills

• Active Directory
• Software Troubleshooting

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Benefits

• Competitive salary
• Health insurance
• Pension scheme
• Opportunities for professional development

Company Culture

• Supportive Environment: We believe in a supportive workplace where everyone can grow and thrive.
• Innovation: Our team embraces new ideas and creative solutions.
• Diversity: We celebrate diversity and promote inclusivity in our workforce.