E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to drive our online sales strategy and enhance customer engagement. You'll be responsible for overseeing the digital marketing initiatives, optimising the e-commerce platform, and collaborating with various departments to ensure a seamless online shopping experience.

Responsibilities

• Set KPIs for the e-commerce team and align with broader company objectives.
• Enhance customer loyalty and retention through targeted marketing initiatives.
• Review and optimise product listings, pricing strategies, and inventory management.
• Create training materials for staff on e-commerce best practices and software.
• Participate in industry events to represent the company and network with peers.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is preferred

Experience

• 5+ years of experience in e-commerce or related fields

Technical Skills

• Email Marketing Software (Mailchimp, Klaviyo)
• CRM Systems (Salesforce, HubSpot)

Soft Skills

• Negotiation
• Creativity

Certifications

• Certified E-commerce Professional
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Familiarity with A/B testing methodologies: Experience in A/B testing to optimise conversion rates.
• Knowledge of emerging e-commerce trends: Staying up-to-date with current trends in the e-commerce industry.

Benefits

• Attractive salary package with annual performance bonuses
• Comprehensive health and wellness benefits
• Generous holiday allowance and flexible working arrangements
• Investment in continuous professional development

Company Culture

• Continuous Improvement: We are committed to continuous improvement, providing opportunities for personal and professional growth.
• Customer-centricity: Our customers are at the centre of everything we do; we prioritise their needs in our strategies.