Retail Operations Lead

Job Description

We are seeking a proactive Retail Operations Lead to oversee and enhance our store operations in Bristol. The successful candidate will manage team performance, ensure a high standard of customer engagement, and contribute to driving sales growth. This is an excellent opportunity for a results-driven individual who enjoys working in a fast-paced retail environment.

Responsibilities

• Ensure operational excellence by maintaining high standards of cleanliness and organization.
• Assist in recruitment and onboarding of new staff members.
• Utilise analytics to refine sales processes and improve outcomes.
• Develop store protocols to enhance efficiency and customer service.
• Engage with customers to understand their needs and improve service delivery.
• Manage budgets and track expenses to ensure profitable operations.
• Encourage adherence to company policies and procedures across the team.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree in Retail Operations is a plus

Experience

• 5+ years of progressive experience in retail operations

Technical Skills

• Inventory Management
• Merchandising

Soft Skills

• Analytical Thinking
• Problem-solving

Certifications

• Lean Six Sigma Certification
• Certified Retail Management Professional

Languages

• English: Fluent

Advantageous

• Experience with staff training programs: Hands-on experience in developing and implementing staff training initiatives.
• Knowledge of loss prevention strategies: Familiarity with retail loss prevention techniques and protocols.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement plan with employer matching
• Staff training and development opportunities
• Annual company retreats and team-building events

Company Culture

• Diversity and Inclusion: We are committed to creating a workplace where everyone feels included and represented.
• Continuous Growth: We invest in the professional development of our employees through ongoing training.
• Community Engagement: We actively support local communities and encourage staff to get involved in volunteer opportunities.