Customer Experience Coordinator

Job Description

As a Customer Experience Coordinator, you will be the heartbeat of our customer service team in Manchester. Your role will involve ensuring that every customer interaction is positive and leaves a lasting impression. We are seeking a proactive individual who can handle inquiries, resolve issues, and make every customer feel valued.

Responsibilities

• Engage customers with empathy and professionalism to create a welcoming atmosphere.
• Implement feedback mechanisms to continuously improve service delivery.
• Assist in creating and maintaining a knowledge base for common customer inquiries.
• Participate in team meetings and contribute to discussions on service enhancements.
• Maintain accurate records of customer interactions and transactions.

Requirements

Education

• Bachelor's degree preferred

Experience

• 2+ years in customer service roles, with experience in a coordination role being an advantage

Technical Skills

• Data Analysis Tools
• Customer Feedback Systems

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of customer loyalty programmes: Experience with programs that drive customer retention.
• Skills in conflict resolution: Ability to handle difficult customer interactions with professionalism.

Benefits

• A supportive work environment with a focus on team collaboration
• Flexible working arrangements available after six months
• Employee discounts on services
• Annual team-building events

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for a workplace that is welcoming for all.
• Innovation: We encourage new ideas and creative thinking.
• Open Communication: We believe in transparent communication and feedback at all levels.