IT Support Specialist

Job Description

We are seeking a proactive IT Support Specialist to join our dynamic team in Glasgow. The ideal candidate will possess strong technical expertise in IT support, customer service, and administration. You will play a crucial role in ensuring our IT systems operate smoothly and efficiently, providing top-notch support to our colleagues.

Responsibilities

• Assist users in troubleshooting technical issues and provide solutions.
• Maintain effective communication with users to ensure a high level of customer satisfaction.
• Stay updated with the latest IT trends and technologies.
• Collaborate with the IT team to improve support processes and workflows.
• Ensure compliance with IT policies and procedures.
• Assist in planning and executing IT projects, ensuring timely delivery.
• Support the implementation of IT security measures and best practices.

Requirements

Education

• Bachelor's degree in Computer Science or IT
• Certifications in relevant technologies are ideal

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Remote Support Tools
• Help Desk Software

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with virtualisation technologies: Knowledge of VMware or Hyper-V for virtualisation.
• Familiarity with cloud services: Experience with AWS or Azure for cloud computing solutions.

Benefits

• Comprehensive health insurance coverage
• Pension scheme with employer contributions
• Employee discounts on technology products
• Work-from-home options available

Company Culture

• Empowerment: We empower our employees to take ownership of their work, fostering a sense of responsibility.
• Continuous Learning: We promote lifelong learning and provide opportunities for employees to enhance their skills.
• Work-Life Balance: We value our employees' personal lives and promote a healthy work-life balance.