Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our growing team in Newcastle. The ideal candidate will have a passion for helping customers, a knack for problem-solving, and the ability to communicate effectively. You'll be the first point of contact for our customers, providing exceptional support and resolving inquiries promptly.

Responsibilities

• Deliver high-quality support to customers across various channels.
• Identify issues and suggest effective solutions.
• Ensure timely follow-up with customers.
• Create and maintain knowledge base articles for common issues.
• Assist with special projects and initiatives as needed.
• Support the team in achieving performance goals.
• Maintain a positive and productive work environment.

Requirements

Education

• High school diploma or equivalent
• A level qualifications preferred

Experience

• 1-2 years of experience in a customer service role

Technical Skills

• Zendesk
• Google Workspace

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Fluency in another language: Ability to communicate in an additional language is an advantage.
• Knowledge of industry-specific software: Familiarity with software relevant to our industry is beneficial.

Benefits

• Generous holiday allowance
• Employee assistance programme
• Flexible working hours
• Wellness initiatives

Company Culture

• Customer Focus: Our priority is to deliver exceptional service and satisfaction to our customers.
• Open Communication: We promote transparent communication and feedback at all levels.
• Innovative Mindset: We encourage creative solutions to enhance customer experiences.