Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be the frontline hero, providing exceptional technical support to our clients while troubleshooting software and hardware issues. You will be responsible for resolving customer inquiries, providing training, and maintaining documentation of issues and resolutions.

Responsibilities

• Provide timely technical support to internal and external clients.
• Assist in the setup and maintenance of client hardware and software.
• Develop FAQs and guides to assist users in resolving common issues.
• Communicate technical concepts effectively to non-technical users.
• Collaborate with product development teams to suggest improvements based on client feedback.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years in a customer-facing technical support role

Technical Skills

• Technical Documentation

Soft Skills

• Customer Service

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP technology and troubleshooting voice systems.
• Understanding of cloud services: Knowledge in cloud computing principles and cloud service platforms.

Benefits

• Comprehensive health coverage
• Paid time off and holidays
• Retirement plan with employer contribution
• Flexible work schedule

Company Culture

• Customer Focus: Our commitment to customers drives us to deliver the best service and support.
• Diversity and Inclusion: We believe in the power of diversity and strive to create an inclusive work environment.