VoIP Support Engineer

Job Description

We are on the lookout for a skilled VoIP Support Engineer to join our Hastings team. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting VoIP systems to ensure seamless communication for our clients. This role requires a solid understanding of telecommunications and excellent problem-solving skills.

Responsibilities

• Manage and troubleshoot VoIP infrastructure and services.
• Respond to and resolve technical support requests related to VoIP.
• Work collaboratively with the technical team to develop new features.
• Ensure compliance with industry regulations and best practices.
• Create and maintain documentation for system configurations and processes.
• Keep abreast of emerging trends in VoIP technology.

Requirements

Education

• Bachelor's degree in Information Technology or relevant field

Experience

• 3+ years experience in troubleshooting VoIP systems

Technical Skills

• Network Protocols
• Firewall Configuration

Soft Skills

• Customer Relationship Management
• Time Management

Certifications

• PDU (Project Development Unit)
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP analytics tools: Experience working with VoIP analytics and monitoring software.
• Knowledge of data protection regulations: Understanding GDPR and its application in telecommunications.

Benefits

• Comprehensive health insurance
• Pension scheme with contribution
• Remote working options available
• Career progression opportunities

Company Culture

• Continuous Learning: We support continuous learning and training to help our staff grow.
• Employee Recognition: We celebrate the achievements of our employees and promote a supportive atmosphere.