IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Nottingham team. The ideal candidate will provide technical support and problem-solving for our IT infrastructure, ensuring smooth operations for all users. You will be responsible for troubleshooting hardware and software issues, assisting with network connectivity, and maintaining IT documentation.

Responsibilities

• Provide IT support to staff, ensuring minimal downtime.
• Troubleshoot and resolve issues regarding software applications.
• Assist with email and account management tasks.
• Implement and monitor security protocols across systems.
• Conduct training sessions for new software tools.
• Work on IT projects, assisting other departments as needed.
• Ensure tech solutions are delivered within timelines and budgets.
• Evaluate and recommend new IT tools and solutions.
• Conduct routine audits of equipment and systems.
• Maintain relationships with vendors and service providers.

Requirements

Education

• Diploma in Information Technology or related field
• Higher qualifications preferred

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Mac OS
• Troubleshooting Tools

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Exposure to cloud technologies: Familiarity with AWS or Azure platforms.
• IT project management experience: Understanding of project management principles within IT.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Career advancement opportunities
• Employee discounts

Company Culture

• Collaborative Culture: Team collaboration is key, with regular team-building activities.
• Continuous Development: We believe in upskilling our team through regular training.
• Feedback-Oriented: We foster a culture of feedback to support individual growth.