Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee our Liverpool hotel operations. The ideal candidate should possess strong leadership skills, a passion for guest services, and excellent organizational abilities. You will be responsible for ensuring the highest standards of service and maintaining our hotel's reputation.

Responsibilities

• Lead all aspects of the hotel's operations, including guest services and housekeeping.
• Implement a customer-centric culture among hotel staff.
• Utilise analytics to drive operational improvements.
• Establish partnerships with local businesses for guest services.
• Organise and lead team meetings to discuss performance improvements.
• Foster a culture of feedback and continuous improvement.
• Ensure high levels of staff engagement and retention.
• Conduct market analysis to enhance revenue strategies.
• Address guest complaints and feedback with professionalism.
• Drive initiatives for sustainable practices in hotel operations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA is highly desirable

Experience

• 4+ years in hospitality management or a similar role

Technical Skills

• Revenue Management
• Operations Management

Soft Skills

• Problem-solving
• Time Management

Certifications

• Hospitality Sales and Marketing Certificate

Languages

• English: Fluent

Advantageous

• Strong networking skills: Ability to form partnerships with local businesses and vendors.
• Knowledge of local attractions: Awareness of Liverpool's cultural and entertainment offerings.

Benefits

• Comprehensive health insurance plans
• Pension contribution scheme
• Ongoing training and development opportunities
• Social events and team-building activities

Company Culture

• Innovation: We encourage creative thinking and innovative approaches to service delivery.
• Growth and Development: We are committed to the professional growth of our employees through training and mentorship.
• Community Engagement: We actively participate in community initiatives and events to support our local area.