Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to deliver top-notch assistance to our clients in Nottingham. The ideal candidate will possess a strong technical background and be adept at resolving hardware and software issues promptly.

Responsibilities

• Respond promptly to customer inquiries, providing accurate and timely solutions.
• Conduct follow-ups to ensure customer satisfaction with resolved issues.
• Participate in team meetings to share insights and strategies.
• Assist in maintaining equipment and inventory related to technical support.
• Monitor customer support tickets and prioritise accordingly.
• Engage in continuous learning to improve technical expertise and problem-solving skills.

Requirements

Education

• Bachelor's or equivalent experience in related field

Experience

• 2+ years in a customer support role

Technical Skills

• Software Troubleshooting
• Remote Support Tools

Soft Skills

• Customer Orientation
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with CRM Software: Familiarity with customer relationship management tools.
• Knowledge of Cybersecurity Principles: Awareness of basic cybersecurity best practices.

Benefits

• Comprehensive health benefits
• Remote work options available
• 401(k) retirement plan with company match
• Employee assistance programs

Company Culture

• Diversity: We celebrate diversity and foster an inclusive environment for all employees.
• Career Growth: We offer ample opportunities for career advancement and personal growth.
• Work-life Balance: We promote a healthy work-life balance for all our staff members.