Job Description

We are seeking a Technical Support Engineer to deliver top-notch assistance to our clients in Nottingham. The ideal candidate will possess a strong technical background and be adept at resolving hardware and software issues promptly.

Category: Customer Service and Support - Technical Support
Full Time

£28,000 - £35,000 / Year

Closing Date: 2024-12-20
Location: Nottingham

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Job Responsibilities

Respond promptly to customer inquiries, providing accurate and timely solutions.
Conduct follow-ups to ensure customer satisfaction with resolved issues.
Participate in team meetings to share insights and strategies.
Assist in maintaining equipment and inventory related to technical support.
Monitor customer support tickets and prioritise accordingly.
Engage in continuous learning to improve technical expertise and problem-solving skills.

Job Requirements

Bachelor's degree in Information Technology or related field
Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous
Windows and macOS Proficient in troubleshooting and supporting Windows and macOS environments.
Networking Skilled in diagnosing network connectivity issues.
Help Desk Software Familiar with help desk ticketing systems and software.
Communication Excellent verbal and written communication skills.
Problem-solving Strong analytical skills to troubleshoot issues effectively.
Teamwork Ability to work collaboratively in a team environment.
ITIL Foundations
CompTIA Network+
English (Fluent)

Advantageous

Experience with CRM Software: Familiarity with customer relationship management tools.
Knowledge of Cybersecurity Principles: Awareness of basic cybersecurity best practices.

Benefits

Comprehensive health benefits
Remote work options available
401(k) retirement plan with company match
Employee assistance programs

Company Culture

Diversity: We celebrate diversity and foster an inclusive environment for all employees.
Career Growth: We offer ample opportunities for career advancement and personal growth.
Work-life Balance: We promote a healthy work-life balance for all our staff members.

How to Apply

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