Airport Attendant

Job Description

As an Airport Attendant, you will play a crucial role in ensuring smooth operations and providing excellent customer service to passengers at our bustling airport. Your responsibilities will span assisting with check-in processes, coordinating with staff, and upholding safety standards.

Responsibilities

• Ensure the proper handling of special assistance passengers.
• Assist with the management of passenger queues during busy periods.
• Stay updated on airport policies and changes to procedures.
• Participate in customer satisfaction surveys to enhance service quality.
• Coordinate with airlines to ensure seamless passenger experiences.
• Maintain a professional demeanor at all times, reflecting company values.
• Engage with passengers positively to create an enjoyable atmosphere.
• Provide support during unforeseen incidents for quick resolution.
• Implement feedback from passengers and staff to improve services.
• Report on the effectiveness of security procedures to management.

Requirements

Education

• High School Diploma or equivalent
• Security clearance and background check required

Experience

• Experience in a similar airport or hospitality-related position is advantageous

Technical Skills

• Proficiency in using check-in systems
• Knowledge of safety protocols

Soft Skills

• Empathy
• Customer service orientation

Certifications

• Customer Service Training
• Conflict Resolution Training

Languages

• English: Fluent
• Spanish: Basic

Advantageous

• First Aid experience: Practical knowledge of providing basic medical assistance in emergencies.
• Language proficiency: Ability to communicate in multiple languages is highly advantageous.

Benefits

• Comprehensive benefits package, including health insurance.
• Employee discounts on travel and airport services.
• Support for ongoing education and training.
• A vibrant and inclusive workplace culture.

Company Culture

• Community Focused: We believe in giving back to our local community and supporting various initiatives.
• Continuous Improvement: We are dedicated to ongoing training and development for our employees.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.