Technical Content Developer

Job Description

As a Technical Content Developer, you will be responsible for generating user guides, help documents, and online content that enhance user experience. The ideal candidate will have a strong grasp of technical concepts and demonstrate an ability to communicate these effectively. Join us to shape the future of technical communication in our organisation.

Responsibilities

• Generate new technical documentation and improve existing resources for clarity and user engagement.
• Work closely with development teams to gain insights into product features and functions.
• Analyse documentation metrics to determine effectiveness and identify areas for improvement.
• Create and maintain style guidelines for company documentation.
• Train other team members on documentation tools and best practices.
• Ensure all documents are indexed, organised, and easily retrievable.
• Contribute content to internal knowledge bases and support portals.
• Stay current with industry trends and technological advancements to enhance documentation practices.

Requirements

Education

• Bachelor's degree in Technical Communication or a related discipline
• Master's degree is a plus

Experience

• 3-5 years of experience in a technical documentation role.

Technical Skills

• Adobe Suite (FrameMaker, InDesign)
• Data Analysis

Soft Skills

• Project Management
• Flexibility

Certifications

• Tech Writer's Certification

Languages

• English: Fluent

Advantageous

• Familiarity with API documentation tools: Experience with tools like Swagger or Postman for documenting APIs.
• Ability to create multimedia documentation: Experience in developing video tutorials or interactive guides.

Benefits

• Attractive salary package plus bonuses based on individual performance
• Extensive health and well-being benefits
• Remote working arrangements with flexible schedules
• Continuous training and career advancement opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity, ensuring an inclusive workplace where all voices are valued.
• Work-Life Balance: Prioritising a healthy work-life balance is essential to our team's wellbeing.
• Sustainability: A commitment to sustainability influences our operations and corporate responsibility.