First-Line Supervisor of Office and Administrative Support Workers

Job Description

We are seeking a First-Line Supervisor of Office and Administrative Support Workers to oversee our steno pool. The successful candidate will manage day-to-day operations, ensuring timely transcription of legal proceedings, and fostering a supportive work environment for our team.

Responsibilities

• Manage day-to-day operations of the stenography team, ensuring high productivity.
• Collaborate with other departments to facilitate smooth workflows.
• Ensure adherence to all regulatory and compliance requirements.
• Assist in the development and implementation of departmental policies.
• Report on team performance and suggest improvements.
• Provide training on new technologies and software used in transcription.
• Encourage a culture of continuous improvement among staff.
• Prepare reports for senior management on departmental activities.

Requirements

Education

• Bachelor's degree in a related field preferred
• Certification in court reporting or related field is essential

Experience

• 3+ years in court reporting or a related field, with management experience highly desirable.

Technical Skills

• Stenography Software
• Audio Recording Tools

Soft Skills

• Analytical Skills
• Time Management

Certifications

• Advanced Stenography Certification

Languages

• English: Fluent

Advantageous

• Knowledge of legal terminology: Strong understanding of legal jargon and court procedures.
• Experience with case management software: Proficient in using software to manage legal documentation and proceedings.

Benefits

• Health insurance coverage.
• Generous holiday entitlement and sick leave policy.
• Performance-related bonuses.
• Access to employee wellness programmes.

Company Culture

• Continuous Learning: We invest in our employees through continuous learning and development opportunities.
• Respect and Integrity: We uphold respect and integrity in all interactions with clients and team members.
• Work-life Balance: We strive to provide a healthy work-life balance for all employees, recognising the importance of downtime.