VoIP Specialist

Job Description

As a VoIP Specialist, you will play a key role in designing and maintaining our VoIP infrastructure. The successful candidate must have extensive knowledge of VoIP protocols, quality assurance practices, and network configuration.

Responsibilities

• Manage the installation and maintenance of VoIP systems.
• Evaluate and recommend VoIP hardware and software solutions.
• Oversee the daily operations of VoIP services.
• Ensure high availability and reliability of VoIP systems.
• Coordinate with vendors for service improvements.
• Documentation of processes and configurations.
• Perform regular system audits to ensure compliance with standards.

Requirements

Education

• Bachelor's degree in Telecommunications, Information Technology, or a related field
• Cisco or Avaya certification preferred

Experience

• 3-5 years of experience in VoIP or telecommunications roles

Technical Skills

• VoIP Protocols (SIP, H.323)
• Network Configuration
• Firewall & Network Security
• Telecommunication Systems
• Troubleshooting Skills

Soft Skills

• Analytical Thinking
• Communication Skills
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA) - Voice
• Avaya Certified Implementation Specialist

Languages

• English: Fluent

Advantageous

• Experience with cloud-based VoIP solutions: Familiarity with VoIP services hosted in the cloud environment.
• Knowledge of Quality of Service (QoS) configurations: Ability to implement QoS in VoIP networks to prioritize voice traffic.

Benefits

• Competitive salary and performance bonus
• Comprehensive health and wellness benefits
• Flexible working hours
• Professional development training provided
• Pension scheme with employer contributions

Company Culture

• Inclusive Environment: We promote a culture of inclusivity and respect for all employees.
• Innovative Mindset: Our team thrives on innovation and is always looking to push the boundaries.
• Continuous Improvement: We believe in continuous improvement and encourage our staff to pursue ongoing education.