IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Glasgow team. You will play a crucial role in providing technical support to staff and clients, helping to resolve issues quickly and efficiently. In this role, you'll be responsible for troubleshooting hardware and software problems, managing IT requests, and ensuring that all systems operate smoothly.

Responsibilities

• Offer expert advice to users regarding hardware and software best practices.
• Conduct system upgrades and updates.
• Monitor system performance to ensure optimal operation.
• Engage in ongoing training to remain knowledgeable of software updates and new technologies.
• Assist in developing IT policies and procedures.
• Provide support during IT projects and deployments.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus

Experience

• 2+ years of experience in IT support or help desk role

Technical Skills

• Windows OS
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Mac OS and Unix/Linux systems: Knowledge of operating systems other than Windows.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity protocols and practices.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Flexible working hours
• Professional development opportunities

Company Culture

• Respect: We foster a respectful and inclusive workplace where everyone’s ideas are valued.
• Innovation: We encourage innovative thinking and welcome new ideas that improve our services.
• Collaboration: Teamwork is at the heart of our operations, and we work together to achieve common goals.