IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Wolverhampton. This role involves diagnosing and resolving technical issues, supporting users with various IT inquiries, and maintaining IT equipment. If you’re a tech-savvy individual with strong problem-solving skills, this is the opportunity for you!

Responsibilities

• Assist in deploying and configuring software applications across the company.
• Ensure compliance with IT policies and best practices.
• Work closely with external vendors to resolve issues.
• Provide feedback on IT service improvements.
• Help maintain an inventory of IT supplies and equipment.

Requirements

Education

• IT-related degree or equivalent experience

Experience

• 1-2 years experience in technical support or IT environment

Technical Skills

• Active Directory
• Cloud Services

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundations
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with Linux Operating Systems: Basic knowledge of using and supporting Linux environments.
• Experience with Help Desk Documentation: Ability to create and maintain technical documentation for IT support processes.

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Flexible working hours
• Support for ongoing training and certifications

Company Culture

• Innovation Focus: Our team prioritizes innovative thinking and creative problem-solving.
• Work-Life Balance: We support a healthy work-life balance and offer flexible scheduling.
• Employee Recognition: We recognize and celebrate the contributions of our employees.