Retail Manager

Job Description

We are seeking an experienced Retail Manager to lead our Norwich store. The ideal candidate will have a background in retail management and a passion for delivering exceptional customer service. You will be responsible for overseeing daily operations, managing staff, and driving sales growth while enhancing the customer experience.

Responsibilities

• Direct daily retail operations, ensuring adherence to company policies.
• Motivate and develop staff to foster a positive team environment.
• Control inventory, forecasting future product needs based on sales trends.
• Create strategies to enhance customer engagement and loyalty.
• Compile store performance reports and present findings to upper management.
• Organise in-store events to attract new customers.
• Respond promptly to customer queries and feedback.
• Ensure the store is compliant with health and safety regulations.
• Maintain high standards of cleanliness and display.
• Build relationships with local businesses to drive sales.

Requirements

Education

• Degree or equivalent qualification in Retail Management

Experience

• 5+ years of experience in retail management roles

Technical Skills

• Inventory Control
• Customer Relationship Management

Soft Skills

• Problem-solving
• Team Motivation

Languages

• English: Fluent

Advantageous

• Experience in e-commerce retail: Familiarity with online sales channels and digital marketing.
• Ability to speak additional languages: Bilingual skills are highly valued for customer engagement.

Benefits

• Attractive salary and bonus structure
• Flexible working hours
• Health and well-being support
• Opportunities for promotion

Company Culture

• Empowerment: We empower our staff to take initiative and have a say in decision-making.
• Work-Life Balance: We strive for a healthy work-life balance for our employees.
• Community Involvement: We actively engage with the local community and support local initiatives.