Hotel Operations Manager

Job Description

We are seeking an experienced Hotel Operations Manager to oversee daily operations at our Bolton location. The ideal candidate will have a strong background in hospitality management, with a proven track record in enhancing guest satisfaction and operational performance.

Responsibilities

• Lead day-to-day operations, ensuring exceptional guest service standards are met.
• Develop training programs for staff to promote service excellence.
• Manage hotel budgets, forecasting and monitoring revenue streams.
• Address guest feedback effectively to improve services.
• Collaborate with marketing to enhance hotel promotion strategies.
• Ensure effective adherence to health and safety regulations.
• Oversee inventory management for hotel supplies.
• Report to senior management on operational performance.

Requirements

Education

• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of experience in hotel management, with a focus on operations

Technical Skills

• Revenue Management
• Customer Service Excellence

Soft Skills

• Teamwork
• Negotiation

Languages

• English: Fluent

Advantageous

• Previous experience in a multi-site hotel operations role: Experience in overseeing multiple properties simultaneously.
• Fluency in additional languages: Ability to communicate in languages other than English is a plus.

Benefits

• Comprehensive health insurance
• Annual bonus based on performance
• Flexible working arrangements
• Professional training and development
• Generous holiday entitlement

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace for all.
• Commitment to Excellence: Our dedication to quality and excellence drives our success.
• Open Communication: We promote transparency and open dialogue across all levels.