Hospitality Manager

Job Description

As a Hospitality Manager, you will oversee daily operations in our Liverpool hotel, ensuring that guest satisfaction is paramount. You will lead a dedicated team, coordinate staff training, and maintain the highest standards of service and hospitality.

Responsibilities

• Direct all aspects of hotel operations to meet business objectives.
• Cultivate a positive team environment that encourages collaboration.
• Assess and report on hotel performance metrics to upper management.
• Enhance guest satisfaction by implementing feedback mechanisms.
• Collaborate with the marketing team for promotional events.
• Manage relationships with local businesses and partners.
• Oversee training sessions to ensure staff are knowledgeable and effective.
• Ensure effective communication across all departments within the hotel.

Requirements

Education

• Degree in Business Administration or related field
• Masters in Hospitality Management preferred

Experience

• 5+ years of progressive experience in hospitality roles

Technical Skills

• Financial Acumen
• Customer Relationship Management (CRM)

Soft Skills

• Leadership
• Time Management

Certifications

• Certified Hotel Administrator (CHA)
• ServSafe Certification

Languages

• English: Fluent

Advantageous

• Previous experience in a luxury hotel environment: Experience managing high-end hospitality services.
• Understanding of digital marketing in hospitality: Knowledge of using digital strategies to enhance hotel visibility.

Benefits

• Health insurance and pension scheme
• Opportunities for professional development
• Flexible working arrangements
• Staff social events and activities

Company Culture

• Innovation: We embrace new ideas and technology to enhance guest experiences and improve our services.
• Diversity: We value diversity and inclusion in our workforce and respect all perspectives.
• Customer Focus: Our guests are at the heart of everything we do, and we strive to exceed their expectations.