Hospitality Manager

Job Description

We seek a proactive Hospitality Manager to oversee all aspects of our hotel operations in Plymouth. You will lead a dedicated team, ensuring excellent service delivery while managing budgets, guest relations, and staff development.

Responsibilities

• Lead the team in creating a welcoming environment for guests.
• Control expenses while maximising revenue through effective management.
• Monitor guest satisfaction through surveys and feedback.
• Ensure that all guest services operate smoothly and efficiently.
• Organise staff schedules and manage payroll.
• Report to the General Manager on performance and progress.
• Identify opportunities for staff training and development.
• Engage with local businesses and community to enhance services.
• Develop annual budgets and forecasts for hotel operations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality or Business Management preferred

Experience

• 5+ years of experience in hotel management or related field.

Technical Skills

• Revenue Management
• Customer Service

Soft Skills

• Leadership
• Flexibility

Certifications

• Hospitality Management Certification
• Certified Hotel Administrator (CHA)

Languages

• English: Fluent

Advantageous

• Knowledge of local tourism trends: Understanding of the local tourism market and guest preferences.
• Experience in event planning: Ability to manage events and conferences within the hotel.

Benefits

• Attractive salary package with bonuses based on performance
• Comprehensive health insurance coverage
• Pension contributions and training opportunities
• Generous staff discounts on hotel services

Company Culture

• Innovation: Encouraging innovative ideas and approaches to service delivery.
• Diversity and Inclusion: A commitment to building a diverse workforce that reflects our communities.
• Community Engagement: Supporting local initiatives and being involved in community events.