Hospitality Manager

Job Description

We are in search of a dedicated Hospitality Manager to lead our Manchester-based hotel team. The ideal candidate will excel in creating memorable experiences for guests, managing operations, and inspiring a dedicated team. Your passion for hospitality will drive our commitment to exceptional service standards.

Responsibilities

• Drive initiatives to improve guest experiences and retention.
• Foster a positive team culture focused on performance and innovation.
• Analyze guest feedback and trends for service improvement.
• Liaise with corporate management for strategic planning.
• Ensure efficient staffing levels and schedules.
• Develop marketing strategies to increase hotel occupancy.
• Evaluate operational processes and recommend improvements.
• Represent the hotel at community and industry events.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 6+ years of experience in hotel management, preferably in a leadership role

Technical Skills

• Hotel Operations Management
• Sales and Marketing Strategies

Soft Skills

• Leadership
• Negotiation

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Experience with hotel management software: Familiarity with systems such as Opera and RoomRaccoon for smooth operations.
• Networking skills: Established connections in the hospitality industry for potential partnerships.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health and wellness benefits
• Generous holiday leave and flexible working hours
• Professional development opportunities

Company Culture

• Guest-Centric Approach: Our focus is always on creating memorable experiences for our guests.
• Team Spirit: We encourage collaboration and foster a supportive workplace environment.
• Continuous Improvement: We value feedback and strive for excellence in every aspect of our service.