Hotel Supervisor

Job Description

We are seeking a capable and experienced Hotel Supervisor to lead our team in Bolton. In this role, you will ensure that guests receive exceptional service while effectively managing hotel operations. The ideal candidate will have a strong background in hospitality and a passion for customer satisfaction.

Responsibilities

• Coordinate hotel services to provide guests with a seamless experience.
• Lead and coach staff to ensure delivery of high-quality service.
• Manage room and reservation systems efficiently.
• Facilitate communication between departments.
• Ensure compliance with local regulations and hotel policies.
• Assist in event planning and management.
• Report to the General Manager on hotel performance metrics.
• Engage with the local community and promote the hotel.
• Drive initiatives for guest satisfaction and retention.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality is preferred
• Equivalent experience is acceptable

Experience

• 3+ years of supervisory experience in the hospitality sector

Technical Skills

• Conflict Resolution
• Operational Procedures

Soft Skills

• Leadership
• Attention to Detail

Certifications

• Food Hygiene Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience with event planning: Skills in organizing events and managing logistics.
• Strong sales ability: Capable of upselling services and generating additional revenue.

Benefits

• Performance-based bonuses
• Company pension scheme
• Flexible working arrangements
• Support for professional training and certification

Company Culture

• Diversity: Our team is diverse, and we celebrate the unique backgrounds and perspectives of all our employees.
• Fun Work Environment: We believe a positive atmosphere leads to happier employees and better service.
• Training and Development: We invest in our people's growth, offering training programs and development opportunities.