Hotel Front Desk Manager

Job Description

As a Hotel Front Desk Manager in Bolton, you will be at the forefront of our guest service operations, managing a team of front desk staff to ensure a seamless check-in and check-out experience. You will be responsible for overseeing front desk operations, handling guest inquiries and complaints, and ensuring the highest standards of service.

Responsibilities

• Oversee the daily operations of the front desk department.
• Provide exceptional customer service, ensuring a positive guest experience.
• Train and mentor new team members for success in their roles.
• Utilize software systems for efficient check-in/check-out procedures.
• Monitor and maintain inventory of room supplies and equipment.
• Address and resolve any issues that may arise during guest stays.
• Collaborate with marketing to promote hotel services and events.
• Conduct regular performance reviews and evaluations for staff.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business Administration or related field preferred

Experience

• 4+ years of experience in hotel management or guest services

Technical Skills

• PMS (Property Management System)
• Cash Handling

Soft Skills

• Attention to Detail
• Problem Solving

Certifications

• Hospitality Management Certification
• Occupational Safety and Health Administration (OSHA) Certificate

Languages

• English: Fluent

Advantageous

• Experience with Online Booking Platforms: Familiarity with online booking systems to enhance operational efficiency.
• Knowledge of Local Attractions: Understanding of local attractions to guide guests effectively.

Benefits

• Comprehensive health insurance coverage
• Pension scheme with company contributions
• Flexible working hours
• Access to ongoing training and development
• Paid time off and holiday benefits

Company Culture

• Innovation: Embracing change and innovation to enhance operations and guest services.
• Diversity and Inclusion: We celebrate diversity in our workforce and strive for an inclusive culture that reflects our community.
• Community Engagement: We actively participate in local initiatives, promoting sustainability and supporting community development.