Health Support Specialist (HSS)

Job Description

We are seeking a passionate Health Support Specialist (HSS) to join our caring and dedicated team. The ideal candidate will play a vital role in providing administrative support that facilitates exceptional patient care and operational efficiency.

Responsibilities

• Support patient care by managing appointments and ensuring records are updated.
• Collaborate with medical staff to effectively communicate patient information.
• Act as the first point of contact for patient inquiries and assist accordingly.
• Prepare medical supplies and track inventory efficiently.
• Ensure adherence to all safety regulations and procedures.
• Deliver exceptional customer service to patients and their families.
• Assist in the administration of patient care plans.
• Utilize electronic health record systems for documentation.
• Participate in team meetings to discuss patient care initiatives.
• Assist with training new staff on administrative processes.

Requirements

Education

• High school diploma or equivalent
• Certification in healthcare administration is highly desirable

Experience

• 1-2 years in a similar healthcare role

Technical Skills

• Medical Terminology
• Customer Service Software

Soft Skills

• Attention to detail
• Time management

Languages

• English: Fluent

Advantageous

• Prior experience in a similar healthcare setting: Experience in a fast-paced healthcare environment is beneficial.
• Additional certifications in medical office administration: Certifications such as CMA or RMA are a plus.

Benefits

• Comprehensive health, dental, and vision insurance.
• Generous pension scheme.
• Flexible work hours with the option for remote work.
• Employee wellness programmes.

Company Culture

• Innovation: We prioritise innovation and creativity, encouraging our team to push boundaries and think outside the box.
• Growth Opportunities: We provide ample opportunities for personal and professional growth, with ongoing training and mentorship.
• Inclusivity: Our workplace is dedicated to inclusivity, where all voices are valued and heard.