VoIP System Analyst

Job Description

We are seeking a skilled VoIP System Analyst to join our vibrant IT support team in Hastings. The ideal candidate will have expertise in VoIP telephony and a thorough understanding of network protocols and telecommunications systems.

Responsibilities

• Oversee VoIP system configurations and optimizations.
• Investigate and resolve user-reported issues related to voice services.
• Engage with vendors for VoIP service enhancements.
• Ensure compliance with industry standards and regulations.
• Create and maintain user guides for VoIP systems.
• Participate in disaster recovery planning for communication systems.
• Provide technical support and guidance to team members.
• Evaluate new telecommunication technologies for potential adoption.
• Implement security measures to protect VoIP networks.
• Document processes and workflows for continuous improvement.

Requirements

Education

• Bachelor's degree in Computer Networking or related field
• Postgraduate qualification in IT Management desirable

Experience

• 3-5 years of experience in VoIP administration and IT Support

Technical Skills

• VoIP Systems
• Network Security
• Quality Assurance

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA Network+
• Cisco Certified Network Professional (CCNP) is a plus

Languages

• English: Fluent

Advantageous

• Experience with SIP Trunking and PBX systems: Hands-on experience with SIP trunking setups and management of PBX systems.
• Familiarity with network monitoring software: Experience with tools for monitoring network performance and VoIP services.

Benefits

• Generous annual leave policy
• Employee discounts and perks
• Comprehensive health insurance
• Support for further education and certifications

Company Culture

• Diversity and Inclusion: Our workplace is enriched by diverse backgrounds and perspectives.
• Flexibility: We promote work-life balance with flexible schedules and remote options.