Customer Support Specialist

Job Description

Become part of our dedicated team as a Customer Support Specialist. Your main responsibility will be to assist customers with their concerns while providing professional and efficient support. You will contribute to our customer satisfaction goals and help enhance our overall service delivery.

Responsibilities

• Manage customer inquiries with high-quality service across all communications.
• Deliver detailed information regarding our products and services.
• Address customer issues and escalations with a positive attitude.
• Keep the CRM system updated with customer interactions.
• Engage with team members to drive service improvements.
• Analyse customer feedback for continuous enhancement of service.
• Take part in training sessions to support new team members.
• Keep abreast of industry trends and company updates.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business or related area is preferred

Experience

• 2+ years of experience in a customer-focused role

Technical Skills

• Help Desk Software
• Data Entry Skills

Soft Skills

• Active Listening
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with social media platforms: Experience in handling customer inquiries on social media is a plus.
• Bilingual abilities: Proficiency in additional languages can be an asset.

Benefits

• Salary based on experience and performance
• Health benefits and a wellness programme
• Annual leave and public holidays
• Career advancement opportunities

Company Culture

• Diversity: We respect and celebrate diversity in our workplace, fostering an inclusive environment.
• Continuous Improvement: We are committed to ongoing learning and development to enhance our skills and services.
• Work-Life Balance: We promote a healthy work-life balance for our employees to thrive personally and professionally.