Client Relations Manager

Job Description

As a Client Relations Manager in Southampton, you will lead our efforts in developing and nurturing strong relationships with clients. Your expertise will be key in understanding client needs and delivering tailored solutions that drive satisfaction and loyalty.

Responsibilities

• Develop strong relationships with key stakeholders within client organisations.
• Coordinate internal resources to ensure timely delivery of services.
• Analyse client data to identify trends and improve service delivery.
• Manage client onboarding processes to facilitate smooth transitions.
• Stay informed on industry trends to provide clients with relevant insights.
• Conduct regular training sessions for clients on service offerings.
• Prepare strategic plans for client accounts to increase value and service quality.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Relevant certifications in customer relations are a bonus

Experience

• 5+ years of experience in a client-facing role

Technical Skills

• CRM Tools
• Market Research

Soft Skills

• Problem-solving
• Team Leadership

Certifications

• Customer Experience Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Proficient in Excel: Advanced Excel skills for reporting and analysis.
• Experience in Event Management: Skills in planning and executing client-focused events.

Benefits

• Comprehensive health insurance and dental coverage
• Annual training and development budget
• Opportunities for career advancement
• Team-building and engagement activities

Company Culture

• Continuous Learning: We offer continuous learning opportunities to help our employees grow personally and professionally.
• Client-Centric Approach: Our culture is centered around understanding and meeting client needs.
• Community Engagement: We engage actively with our community and encourage participation in local initiatives.