Customer Experience Coordinator

Job Description

We are seeking a passionate and organised Customer Experience Coordinator to join our team in Manchester. You will play a pivotal role in ensuring our customers receive top-notch support and assistance, enhancing their overall experience with our services.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism.
• Coordinate with other departments to resolve customer issues promptly.
• Develop and maintain positive relationships with customers.
• Identify training needs for staff based on customer interactions.
• Design and execute customer surveys to gauge satisfaction levels.
• Help create and maintain FAQs and support documentation.
• Monitor social media for customer feedback and engagement.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 2+ years of experience in customer service or similar roles

Technical Skills

• CRM software proficiency
• Microsoft Office Suite

Soft Skills

• Communication
• Empathy
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with Zendesk or similar platforms: Familiarity with customer service tools to enhance support efficiency.
• Knowledge of digital marketing strategies: Understanding of how marketing impacts customer experience.

Benefits

• Competitive salary
• Generous holiday allowance
• Professional development opportunities
• Health and wellness programmes

Company Culture

• Teamwork: We promote a supportive environment where collaboration is key.
• Growth: Opportunities for professional growth and advancement are available.
• Diversity: We value diversity in our workplace and welcome all perspectives.