Passenger Attendant

Job Description

We are looking for an experienced Office Administrator to join our dynamic team in London. The successful candidate will be responsible for ensuring smooth operations within the office, managing administrative tasks, and supporting team members in their daily activities.

Responsibilities

• Oversee passenger welfare, ensuring compliance with safety protocols.
• Assist with onboarding procedures and facilitate smooth journeys.
• Provide detailed information on travel routes and transit options.
• Support team members in managing high passenger volumes during peak hours.
• Keep records of passenger interactions for quality assurance.
• Ensure compliance with transport regulations and safety standards.
• Receive and handle payment transactions as required.
• Liaise with management to report operational issues effectively.
• Deliver training and assistance to new team members as necessary.
• Actively seek feedback from passengers to improve service.

Requirements

Education

• High school diploma or equivalent

Experience

• Experience in transportation or travel-related roles is advantageous.

Technical Skills

• Conflict Resolution
• Cash Handling

Soft Skills

• Attention to Detail
• Empathy

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience in the Transportation Sector: Previous work experience within the transport or travel industry is advantageous.
• Customer Service Focus: Strong emphasis on customer service excellence in past roles.

Benefits

• Salary range of £17,000 - £25,000 per annum, dependent on experience.
• Paid holidays and benefits.
• Supportive work environment with ongoing training.
• Potential for professional development and promotion.

Company Culture

• Growth and Development: We believe in investing in our team’s growth and providing opportunities for training and upskilling.
• Open Communication: We foster an environment where feedback is welcomed, and communication is open and honest.
• Work-Life Balance: We promote a healthy balance between work commitments and personal life.