Help Desk Support

Job Description

As an Account Manager at Leading Company, you will be a key player in managing client relationships and driving business growth. You will work closely with clients to understand their needs, deliver tailored solutions, and ensure satisfaction. Your role will involve collaborating with various teams to bring innovative ideas to life and maintaining the momentum of ongoing projects. This position is perfect for someone with a strong background in client management and a passion for delivering exceptional service. We are looking for someone who thrives in a fast-paced environment and can adapt quickly to changing client needs.

Responsibilities

• Provide first-line support for technical inquiries via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues for end-users.
• Document and track support requests in the ticketing system for IT management.
• Assist in the installation and configuration of computer systems and software.
• Maintain service desk documentation and knowledge base articles.
• Conduct user training sessions on software applications and tools.
• Ensure all support requests are managed efficiently and escalate issues as needed.
• Participate in team meetings to discuss the progress of ongoing projects.

Requirements

Education

• Bachelor’s degree in IT, Computer Science, or related field

Experience

• 1-2 years of experience in a help desk or IT support role

Technical Skills

• Windows and macOS environments
• Networking fundamentals

Soft Skills

• Customer service orientation
• Communication skills

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Knowledge of ITIL principles will be advantageous.
• Experience with remote support tools: Familiarity with remote support software such as TeamViewer or AnyDesk.

Benefits

• Competitive salary package
• 25 days annual leave plus bank holidays
• Pension scheme with employer contribution
• Training and development opportunities

Company Culture

• Teamwork: We believe in strong collaboration and teamwork to achieve our goals.
• Innovation: Encouraging creative thinking and new ideas is at the heart of our company culture.
• Work-life balance: We prioritize the well-being of our employees, promoting a healthy work-life balance.