Help Desk Support

Job Description

As an Account Manager at Leading Company, you will be a key player in managing client relationships and driving business growth. You will work closely with clients to understand their needs, deliver tailored solutions, and ensure satisfaction. Your role will involve collaborating with various teams to bring innovative ideas to life and maintaining the momentum of ongoing projects. This position is perfect for someone with a strong background in client management and a passion for delivering exceptional service. We are looking for someone who thrives in a fast-paced environment and can adapt quickly to changing client needs.

Responsibilities

• Act as the first point of contact for all IT support queries.
• Diagnose and resolve customer issues in a timely manner.
• Manage user accounts, including setup, modifications, and terminations.
• Collaborate with IT teams to enhance systems and process performance.
• Maintain inventory of IT equipment and assist in procurement when necessary.
• Prepare regular reports on support metrics and user feedback for management.
• Stay current with emerging technologies and recommend improvements.

Requirements

Education

• Bachelor’s degree in IT, Computer Science, or related field

Experience

• 1-2 years of experience in a help desk or IT support role

Technical Skills

• Windows and macOS environments
• Networking fundamentals

Soft Skills

• Customer service orientation
• Communication skills

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Knowledge of ITIL principles will be advantageous.
• Experience with remote support tools: Familiarity with remote support software such as TeamViewer or AnyDesk.

Benefits

• Competitive salary package
• 25 days annual leave plus bank holidays
• Pension scheme with employer contribution
• Training and development opportunities

Company Culture

• Teamwork: We believe in strong collaboration and teamwork to achieve our goals.
• Innovation: Encouraging creative thinking and new ideas is at the heart of our company culture.
• Work-life balance: We prioritize the well-being of our employees, promoting a healthy work-life balance.