Guest Services Team Leader

Job Description

As a Guest Services Team Leader, you will play a pivotal role in ensuring our guests have a delightful experience. You will manage front-of-house operations, lead a team of dedicated staff, and strive to exceed guest expectations on a daily basis.

Responsibilities

• Oversee and train staff in front desk operations and customer service skills.
• Act as a point of contact for guests, addressing queries and feedback.
• Maintain a professional demeanor while managing multiple priorities.
• Implement strategies to improve team performance and guest satisfaction.
• Evaluate and report on team's service delivery and operational procedures.

Requirements

Education

• High School diploma or equivalent
• Bachelor's degree in Hospitality Management or related field is preferred

Experience

• 3+ years in a guest services or supervisory role

Technical Skills

• Customer Relationship Management (CRM)
• Crisis Management

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with online reviews: Ability to manage and leverage online reputation through guest feedback.
• Cultural competency: Experience in dealing with diverse populations and cultures.

Benefits

• Generous staff discounts on services and products
• Health, dental, and vision insurance
• Retirement savings plan with company contributions
• Work-life balance initiatives

Company Culture

• Innovation at Heart: We encourage creativity and new ideas from all employees to improve guest experiences.
• Ongoing Learning: We support continuous personal and professional development for all staff.
• Celebrating Success: We acknowledge and celebrate the achievements of our team members regularly.