IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Leeds. In this role, you'll be responsible for diagnosing and resolving IT issues, providing top-notch technical support to our users, and ensuring that our systems run smoothly. Your expertise will directly contribute to improving user experience and operational efficiency.

Responsibilities

• Assist users with network connectivity issues.
• Ensure that IT documentation is up-to-date and accessible.
• Monitor and ensure compliance with IT policies and security protocols.
• Manage user accounts and permissions on various platforms.
• Help resolve printing and other peripheral device issues.
• Stay updated with emerging technologies and IT trends.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant IT certifications (e.g., Microsoft Certified, Cisco CCNA) are advantageous

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux
• Database Management

Soft Skills

• Analytical Skills
• Team Player

Certifications

• MS Certified Solutions Expert

Languages

• English: Fluent

Advantageous

• Familiarity with Remote Desktop Services: Experience with Remote Desktop and VPN setups.
• Understanding of Cybersecurity Principles: Basic knowledge of cybersecurity best practices.

Benefits

• Comprehensive health and wellness benefits
• Flexible working hours and remote work options
• Pension scheme with employer contributions
• Support for continued education and certifications

Company Culture

• Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace where everyone feels valued.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.
• Community Engagement: Our team participates in community service and outreach initiatives as part of our commitment to social responsibility.