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Customer Support

Customer Service Representative

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Job Description
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Coventry. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a top-notch customer experience. You will play a key role in maintaining customer satisfaction and loyalty.

Category: Customer Service and Support - Customer Support
Full-time
  • £22,000 - £28,000 / Year

Closing Date: 2025-02-28
Location: Coventry
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Job Responsibilities
  • Manage customer accounts and provide updates as needed.
  • Utilise customer feedback for service improvement.
  • Train new staff on customer service protocols and systems.
  • Participate in workshops and training sessions to enhance skills.
  • Support team initiatives to drive customer engagement.
Job Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in a related field is preferred
  • Customer relationship management (CRM) software Proficient in using CRM systems for tracking customer interactions.
  • Microsoft Office Suite Experienced in using Office applications for documentation and reports.
  • Communication Excellent verbal and written communication skills.
  • Problem-solving Strong ability to resolve issues and find effective solutions.
  • Empathy Ability to understand and relate to customer needs.
  • English (Fluent)
Advantageous
  • Experience in a technical support role: Familiarity with technical issues and responses.
  • Knowledge of industry-specific products: Understanding of products relevant to the customer service sector.
Benefits
  • Generous holiday allowance
  • Pension scheme with company contributions
  • Employee discounts and perks
  • Flexible working arrangements available
Company Culture
  • Continuous Improvement: We are committed to personal and professional growth for all employees.
  • Open Communication: We foster an environment where everyone is encouraged to voice their ideas and concerns.
  • Innovation: We value new ideas and creative solutions to enhance our services.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Service Representative position and share your profile with the recruiter.
Apply Now
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