Customer Experience Advisor

Job Description

We are seeking a proactive Customer Experience Advisor to join our team in Inverness. This role involves engaging with customers, addressing inquiries, and providing tailored solutions to ensure customer satisfaction. The ideal candidate will possess excellent communication skills and a commitment to delivering high-quality service.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Guide customers through processes and troubleshooting steps.
• Identify and escalate complex issues to management when necessary.
• Collect and analyse customer feedback for service improvements.
• Engage with customers to foster loyalty and satisfaction.
• Participate in team meetings and training sessions.
• Utilise management software to record and manage customer interactions.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business or related field is an advantage

Experience

• 2+ years of experience in a customer-focused role

Technical Skills

• Helpdesk Software
• Data Entry

Soft Skills

• Problem-Solving
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of customer service best practices: Understanding of effective strategies and techniques in customer service.
• Proficiency in additional languages: Ability to communicate with a diverse customer base.

Benefits

• Comprehensive training and development
• Health and wellness support
• Flexible working arrangements
• Opportunities for career advancement

Company Culture

• Work-Life Balance: We promote a healthy work-life balance to ensure our employees' well-being.
• Diversity and Inclusion: Our commitment to a diverse workforce plays a key role in our success.
• Continuous Improvement: We believe in ongoing development and improvement for both the company and individuals.