IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in Cambridge. In this role, you will be responsible for providing technical support and administration for our IT systems, ensuring all users have the tools they need to succeed. You will troubleshoot issues, provide helpdesk support, and assist with network administration, contributing to the overall efficiency of our IT operations.

Responsibilities

• Troubleshoot and resolve technical issues across a variety of platforms.
• Maintain the network infrastructure, including switches and routers.
• Document solutions and create user manuals for common issues.
• Provide recommendations for improvements to existing systems.
• Assist with the training of staff on new IT tools and software.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 2+ years of hands-on experience in IT support

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Time Management
• Problem-solving

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity measures and protocols.
• Experience with ticketing systems like Jira: Familiarity with project management tools to track IT requests.

Benefits

• Health, dental, and vision insurance
• Flexible working hours and remote work potential
• Employee assistance programme
• Career advancement training

Company Culture

• Innovation: We promote a culture where new ideas are welcomed and rewarded.
• Work-Life Balance: We prioritise the well-being of our employees to maintain a healthy work-life balance.
• Respectful Communication: We value open and respectful communication among all team members.