Locker Room, Coatroom, and Dressing Room Attendants

Job Description

As a Spa Attendant at Luxurious Spa Retreat, you will play a key role in ensuring our clients enjoy a relaxing and comfortable experience. You will maintain the cleanliness and organization of the locker rooms, coatroom, and dressing areas, provide exceptional customer service, and assist clients with their needs.

Responsibilities

• Manage the flow of guests into the locker room and assist with any personal requests.
• Monitor and maintain the cleanliness of all common areas of the spa.
• Educate clients about the spa services and assist them in making informed choices.
• Promote wellness initiatives and spa products to enhance the guest experience.
• Ensure all health and safety protocols are followed, including sanitisation procedures.
• Create an inviting atmosphere that promotes relaxation and enjoyment for clients.
• Collaborate with other team members to ensure smooth operations and high service standards.
• Respond to any guest complaints or issues promptly and effectively.

Requirements

Education

• High school diploma or equivalent

Experience

• Prior experience in a customer service role, preferably within a spa or hospitality environment.

Technical Skills

• Excellent customer service skills
• Basic computer skills

Soft Skills

• Attention to detail
• Teamwork

Certifications

• First Aid and CPR certification

Languages

• English: Fluent

Advantageous

• Experience in a spa or wellness centre: Prior work experience in a similar environment will be advantageous.
• Ability to perform basic massage techniques: Will be a plus but not mandatory.

Benefits

• Competitive salary
• Health and wellness benefits
• Flexible working hours
• Employee discounts on spa services

Company Culture

• Team Spirit: We foster a collaborative and supportive atmosphere where everyone’s contributions are valued.
• Commitment to Excellence: We are dedicated to providing the highest level of service to our clientele.
• Continuous Improvement: We encourage ongoing learning and development for all team members.